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Enable Email Browse Abandonment Automation (Shopify)

Enable email abandoned browse recovery


When you enable the email browse abandonment automation, Fastr will send anyone who proceeds to checkout without completing it in your store an automatic email flow aimed at getting them back to complete the purchase.


Start with browse abandonment


You can enable the automation in one of 2 ways:


  1. In the dashboard, click Get Started under Browse Abandonment



  1. In the left bar menu, navigate to Email - Browse Abandonment



Edit Browser Abandonment


By default, the cart abandonment flow has 3 emails, sent progressively to customers, until they complete their purchase, you can add more emails if you like.


You can activate the entire flow, or just some of the messages in it, according to your needs.


  • Click the Edit button for the email you want to edit (start with the first email in the flow)



  • You will be redirected to the email editing page



Text Editor


In this part, you can edit the content of your email, and see your changes automatically applied to the right of the screen, in the preview section.

Here you will have access to four sections for control:


1. Discount


You will have access to two discount options, automatic and pre-made. An automatic discount will be generated automatically, you only need to specify the amount of the discount. Pre-made discount you need to create in your Shopify admin.



If you do not want to offer any discount, then simply select pre-made and do not insert anything into the discount field.


2. Preview


  1. Subject- edit the email subject content- this will be the subject the customer sees in his inbox


  1. Email Preview- edit the preview test that your customer will see in his inbox before opening the email



3. Email Content


  1. Header- the main header text within the email


  1. Before Cart Body Text- the body text within the email. The body text is divided to two parts, and you can decide to use both parts or just one of them


  1. After Cart Body Text- the second part of the email's body text. This will appear below the cart content section


  1. Footer- the email's footer content, where you can add whatever content or disclaimer to your footer


  1. Unsubscribe confirmation- you can add whatever content when the customer unsubscribes



Fastr automatically adds your store's email and an unsubscribe button to your emails footer, so you don't have to add those.


4. Cart


Here you can fully control the description of your cart.



and this is the preview



Dynamic tags


Dynamic tags - these allow you to add dynamic content to your email. You can use them anywhere you want on your email's content:


  • {domain} - your store's domain name
  • {first name} - first name of your customer
  • {last name} - last name of your customer
  • {siteName} - your store's name as defined in Shopify
  • {cartLink} Click here {/cartLink} - the link to the customer's cart. You can change the text between the two tags to change the display name of the link
  • {unsubscribeLink} Unsubscribe {/unsubscribeLink} - and unsubscribe link. You can change the text between the two tags to change the display name of the link


Design Editor


In this part you will be able to edit the colors and design of your email. To get to the design editor, simply click the Design Editor tab at the top of the screen.


  1. Upload your logo image - upload your logo image if you need to show your customer your logo or some kind of image


  1. Fallback Text - this text will be displayed instead of the image in case there has been an issue loading it


  1. Header- the text color of the main header


  1. Body Text - text color your email


  1. Link- the color of links in the email



  1. Button Text- the cart button text color


  1. Button Color- the cart button background color



Sending


Send- control how much time after the cart abandonment the email will be sent. You can set it to minutes or hours



When you create a new reminder, the following default time for sending will be set in the reminders:


  • Reminder -30 minutes after abandonment


Test & Save


Once you've finished setting up your email, its time to save it and continue setting up your cart abandonment flow. Before saving, you can click the **Send Test **button to send yourself a test of the email and view it in your inbox.



After clicking Save, you will be directed back to the cart abandonment flow page, where you can repeat the process for each of the emails in the flow and activate them.


Note: when you save the email you are not automatically activating this email, you can decide to do that later, in the cart abandonment flow page.



Activate


To activate a reminder, just switch on the toggle next to the Send Test button.



Or once you've finished setting up each of the emails in the flow, you can activate them by clicking the Active switch for each one.



Analytics


Once you activate your abandoned cart flow, you can follow it's performance within the abandoned cart flow page.


The data range for this Analytics dashboard is "all-time", so it displays the info here from the app installation date. If you need to select the info for a specific period, you can check it in the Home dashboard, it has the latest 30 days report by default, but you can manage the range manually.



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Updated on: 15/08/2023

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